In recent years, digital transformation has become a popular topic among businesses. Many companies are looking for ways to digitise their operations in order to improve efficiency and competitiveness. The McKinsey 7S…
Category: Transform Businesses
Digital transformation is the process of using digital technologies to create new or improved business processes, products, and services. It encompasses a wide range of activities, from automating manual processes to developing new customer-facing applications.
As businesses increasingly rely on digital technologies, there is a growing need for leaders who can guide them through the process of transformation. However, many executives are unsure of where to start or what steps to take.
This complete set of articles and guides will explain DX concepts for beginners or aspiring digital transformation leaders. You’ll learn what digital transformation is, why it’s important, and how to get started.
You will also learn what are the key skills needed for successful DX , the challenges you’ll face, and how to overcome those challenges.
We will walk you through the DX processes and explain each steps in very details so you will be well equipped with tools and methods to help you navigate through your DX journey.
We will navigate most common misconceptions, myths, success and failure factors for digital transformation.
We will deep dive into the most common digital technologies that shapes the future of organisations i.e. AI and IoT. And will provide different case studies from different countries around the world to see how they applied these technologies to deliver business results and transform customer experience.
We will talk about how to develop the main KPIs to measure the DX progress for your organisation as well as how to setup the right teams and offices to help design and deliver the intended transformation business outcomes.
So, let’s start the journey.
How digital transformation is driving the customer experience
Digital transformation is changing customer expectations Everyone knows it. Digital transformation drives the customer experience. But how? In the past, businesses could get away with providing average customer service. However, in today’s…
How to: Customer Experience Improvement and Transformation
In recent years, businesses have become more and more aware of the importance of providing a good customer experience. In order to stay ahead of the competition, it is essential to continually…
10 Technologies that are transforming the world!
Technology has always been a driving force in the world. From the invention of the wheel to the development of the Internet, technology has always had a major impact on the way…
Digital Transformation Strategy: Why You Need One
In a rapidly digitising world, it is more important than ever for businesses to have a clear and concise digital transformation strategy. An effective digital transformation strategy will help an organisation to…
Most valuable Digital Transformation KPIs
In order to properly judge the success of a digital transformation initiative, it’s important to establish key performance indicators (KPIs) upfront. This article discusses five KPIs that are essential for measuring success….
What is Transformation Management Office and How to build one?
Transformation Management Office (TMO) is a relatively new concept in the business world, but it is quickly gaining popularity as a way to manage large-scale change initiatives. What is and what is…
Amazing applications of Artificial Intelligence in governments around the world
Artificial Intelligence (AI) has been deemed as the next big thing in the world of technology. Governments are looking into ways to use AI to its full potential for a variety of…
Digital Innovation in Brief
Introduction: Define digital innovation Innovation is at the heart of any organisation that wants to stay ahead of the curve, and in today’s digital age, that means being able to innovate in…
What is the role of the Chief Transformation Officer and why do you need one?
Introduction: what is a Chief Transformation Officer? A Chief Transformation Officer (CTO) is a senior executive who is in charge of leading an organisation through a period of change. Organisations usually create…