Introduction: How Artificial Intelligence is improving customer experience We are all familiar with the experience of talking to a customer service representative on the telephone. We may have experienced frustration trying to…
Category: Transform Businesses
Digital transformation is the process of using digital technologies to create new or improved business processes, products, and services. It encompasses a wide range of activities, from automating manual processes to developing new customer-facing applications.
As businesses increasingly rely on digital technologies, there is a growing need for leaders who can guide them through the process of transformation. However, many executives are unsure of where to start or what steps to take.
This complete set of articles and guides will explain DX concepts for beginners or aspiring digital transformation leaders. You’ll learn what digital transformation is, why it’s important, and how to get started.
You will also learn what are the key skills needed for successful DX , the challenges you’ll face, and how to overcome those challenges.
We will walk you through the DX processes and explain each steps in very details so you will be well equipped with tools and methods to help you navigate through your DX journey.
We will navigate most common misconceptions, myths, success and failure factors for digital transformation.
We will deep dive into the most common digital technologies that shapes the future of organisations i.e. AI and IoT. And will provide different case studies from different countries around the world to see how they applied these technologies to deliver business results and transform customer experience.
We will talk about how to develop the main KPIs to measure the DX progress for your organisation as well as how to setup the right teams and offices to help design and deliver the intended transformation business outcomes.
So, let’s start the journey.
What is the role of Chief Digital Officer?
As digital transformation becomes a more pressing priority for businesses, the role of Chief Digital Officer (CDO) is emerging as a critical position for companies looking to thrive in the 21st century….
10 key roles for successful Digital Transformation
As your company embarks on its digital transformation journey, it’s important to identify and assign the right roles and responsibilities to ensure success. Here are 10 key roles that you’ll need in…
7 top capabilities for Chief Transformation Officer
Leadership is critical to any digital transformation initiative. The ability to set a clear vision, inspire and motivate teams, drive change and deliver results are essential for success. Here are 7 Essential…
7 Myths about Digital Transformation
Digital transformation is one of the most critical initiatives a business can undertake, but it’s also one of the most complex. There are a number of myths about digital transformation that can…